Company: Press Releases

Significant Changes Made to Company's Infrastructure to Improve the Neighborhoods They Serve - January 9, 2004

Instant Tax Service made significant strides this year improving infrastructure, though technology and office improvements, poising the company to leap to the next step in breakthrough customer service.

Already a cutting edge provider to tax clients throughout the country, Instant Tax Service began expansion this year with a nearly $300,000 information technology investment.

Purchase of several high-quality Dell Inc. products, including three enterprise Dell Xeon dual 2.8 GHz servers with Raid disk array and Microsoft Windows 2003 Server and Dell automatic tape back-up unit installed. Also, more than 250 new Dell workstations were purchased and placed in offices throughout the company.

"We went from a small desk-based computer to an enterprise-type cabinet system in just one year," said Jon Cross, Instant Tax Service's information technology manager. "This was used to utilize the long-term IT investment."

In addition, Instant Tax Service began to install living-room style waiting rooms at all their 118 locations.

Unlike any other waiting room in the tax preparation industry, customers get the opportunity to enjoy beverages, lounge on plush couches and watch larger screen televisions while waiting for a tax preparer - which can be long during the industry's well-known and natural busy season. Nearly $300,000 was spent painting offices, adding wall paper, lighting, and deluxe office furniture to create a much more enjoyable time anticipating getting a tax return completed.

Before this change, customers were forced to sit in cramp offices on uncomfortable chairs with little more than a magazine for entertainment. With today's more-competitive tax preparation market, getting customers who otherwise wouldn't use the service is paramount. This investment is meant to be long-term - making customers now stay with the company for their tax needs for years to come.

"Besides making the offices look good, this gives the neighborhood our office's serve a facelift," said Fesum Ogbazion, Instant Tax Service's president and founder. "Many businesses open in these neighborhoods and don't even think twice about how they look. I want to change that."

About Instant Tax Service®
Instant Tax Service® is a retail income tax preparation company franchising over 1,200 locations in 39 states. Founded by Fez Ogbazion in 2000 and franchising since 2004, Instant Tax Service offers tax preparation, electronic filing, and refund anticipation loan services. For more information, visit www.instanttaxservice.com.

Return to Press Releases