Office Administrative Assistant
EXPECTATION FOR ALL EMPLOYEES: Supports the organization’s mission, vision and values by exhibiting the following behaviors: excellence, competence, collaboration, innovation, respect, accountability and the commitment to our community.
POSITION DESCRIPTION:
This person will be responsible for ensuring the store manager and team members have all the necessary tools to be successful by performing a variety of duties relating to office and client management. These include dealing with high level contacts and assisting the store manager with day-to-day business activities in a pleasant, positive manner.
- Handle front desk activity including fielding multiple incoming phone lines, posting and distributing mail and courier packages, greeting visitors, and other related activities;
- Support management on an as-needed basis with travel arrangements, communications, conference calls, and project work;
- Identify & answer customer inquiries and resolve issues relating to charges and refunds in an efficient manner;
- Completely and accurately process all forms, applications and documents relative to new business (i.e. 1040, 1040A, 1040EZ, schedules, letters, memos, and statements);
- Performs other general office duties (copying, faxing, mailing, typing) as needed
MINIMUM QUALIFICATIONS:
- Knowledge of administrative practices and procedures;
- Ability to work in a fast-paced, dynamic environment and to work under pressure;
- Service minded with pleasant phone etiquette;
- Able to handle confidential information of highest level;
- Proficient ability to use the Internet;
- Computer literate and proficient with Microsoft® Windows & Office (Excel, Word, Outlook, etc.);
- Excellent oral and written as well as interpersonal skills;
- Strong math skills;
- Years of Experience Required: At least 1 year;
- Minimum Education Required: High School Diploma or equivalent
WORK ENVIRONMENT:
- A progressive work environment that is in the extreme growth phase.
IT Help Desk Technician
EXPECTATION FOR ALL EMPLOYEES: Supports the organization’s mission, vision and values by exhibiting the following behaviors: excellence, competence, collaboration, innovation, respect, accountability and the commitment to our community.
POSITION DESCRIPTION:
- Must have experience and be comfortable with gathering requirements from many different groups, inside and outside of IT, to help solve business problems and have proven writing/communication skills, consulting skills, project skills and organizational skills
- Comfortable with managing multiple projects and assignments
- Effective oral and written communication skills
- Responsiveness and a sense of urgency in regard to problem resolution
- Strong Leadership, Organizational and Teambuilding skills
- Proven track record for supporting aggressive growth in an efficient manner by the use of technology
- Provide training to departments as assign by management when moving to new software applications or platforms.
- Excels at executing tasks that are often unstructured and the issues that need addressed are often not well defined, requiring new perspectives and creative approaches. Directly stated, this environment operates with a certain degree of craziness. If you can maintain a level head and get a result, then we should talk.
- Experience in interacting with and/or managing communications with several sets of customers (internal and external)
- Ability to work collaboratively with other engineers and senior managers in a team environment in which to share best practices, meet aggressive goals, and meet high quality standards
- And infamous “Other duties as assigned” – which means stuff we have not yet thought of
MINIMUM QUALIFICATIONS:
- 2+ years of IT Help Desk experience by answering technical support calls that vary from login issues to diagnosing router configurations to triaging OS and software configurations.
- Perform account administration duties for internal and external customers
- Monitor technical call queue and escalate when wait times exceed SLAs
- Be comfortable with conducting webinars on IT configuration topics
- Create and maintain IT Help Desk FAQ and related documentation
- Experience with Windows desktop support for both corporate offices and store locations
- Researches, configures, installs, maintains and upgrades desktop OS and application
software that our offices may use
- Strong experience with TCP/IP networking, DNS and current popular networking protocols and topologies
- Proven experience in developing and maintaining technical reference documents using MS Word, MS Visio
- Proven track record for supporting aggressive growth in an efficient manner by the use of technology
- Ability and willingness to transfer knowledge to team members and others in the organization
- Position will serve as possible path to Infrastructure positions
- Expect after-hours and weekend work to support maintenance efforts and triage duties
- High School Diploma required (Technical School Certification preferred)
- 4+ years of IT experience
PREFERRED QUALIFICATIONS:
- CompTIA A+ Certification or Microsoft Certified Technology Specialist
WORK ENVIRONMENT:
- A progressive work environment that is in the extreme growth phase.
Software Engineer
EXPECTATION FOR ALL EMPLOYEES: Supports the organization’s mission, vision and values by exhibiting the following behaviors: excellence, competence, collaboration, innovation, respect, accountability and the commitment to our community.
POSITION DESCRIPTION:
- Must have experience and be comfortable with gathering requirements from many different groups, inside and outside of IT, to help solve business problems and have proven writing/communication skills, consulting skills, project skills and organizational skills
- Comfortable with managing multiple projects and assignments
- Evaluate new hardware and software to determine its need and cost vs. benefit and/or application in the existing system designs
- Responsiveness and a sense of urgency in regard to problem resolution and coach others to build problem-solving skills
- Proven track record for supporting aggressive growth in an efficient manner by the use of technology
- Excels at executing tasks that are often unstructured and the issues that need addressed are often not well defined, requiring new perspectives and creative approaches. Directly stated, this environment operates with a certain degree of craziness. If you can maintain a level head and get a result, then we should talk.
- Experience in interacting with and/or managing service providers and outsourced system environments
- And infamous “Other duties as assigned” – which means stuff we have not yet thought of
MINIMUM QUALIFICATIONS:
- Experience with PHP, Perl or Python languages
- Proven development experience with Java EE, Beans, JavaScript, AJAX, JavaServer Faces, Servlets and Portlets
- Experience with writing and optimizing SQL queries for SQL Server 2005/2008 and MySQL v4/v5 DB environments
- Experience with CVS or Subversion
- Can juggle multiple IT projects
- Experienced with the following server operating systems and application software to include but not limited to:
- OS: Windows Server 2003/2008, XP/Vista, Linux
- Web Server: IIS, Apache, Tomcat
- DB: SQL Server 2005/2008, MySQL v4/v5
- Experience with an Active Directory environment
- Experience with TCP/IP networking, DNS and current popular networking protocols and topologies
- Proven experience in developing and maintaining technical reference documents
- Expect after-hours and weekend work to support maintenance efforts and triage duties
- Bachelors degree in a computer related field
- 5+ years of IT experience
- 2+ years hands-on experience managing the technologies mentioned above
PREFERRED QUALIFICATIONS:
- Experience with developing applications for mobile platforms (Android, iOS, Windows)
- Experience with BIRT
- Experience with Pentaho or other business intelligence products
- Experience with Microsoft .Net development
WORK ENVIRONMENT:
- A progressive work environment that is in the extreme growth phase.
Office/Store Manager Duties
EXPECTATION FOR ALL EMPLOYEES: Supports the organization’s mission, vision and values by exhibiting the following behaviors: excellence, competence, collaboration, innovation, respect, accountability and the commitment to our community.
POSITION DESCRIPTION:
The Store Manager position is a diverse, challenging, and hands-on opportunity where you will perform a variety of supervisory and clerical/accounting functions.
- Manages retail tax operations and supervises approximately two to four full-time/part-time employees;
- Develop the strategies and plans to achieve sales results through business analysis, action planning, effective communication and consistent accountability;
- Network, recruit, assess and hire qualified candidates;
- Review/reconcile daily budget to ensure integrity and accuracy of information on a daily basis;
- Able, on a consistent basis, to function in a fast-paced environment, under substantial time pressure, and to perform under the demands set by the company;
- Ensures sales data is recorded and posted to accounting system and is given to District Director of Operations daily;
- Identify and report all sales related problems to District Director of Operations or corporate headquarters daily;
- Prepare and review returns while acting as an advisor to Instant Tax Service clients as needed;
- Develop relationships with clients and staff while managing all aspects of the retail store and complying with all rules, regulations, policies and procedures set forth in the employee handbook
MINIMUM QUALIFICATIONS:
- Ability to work independently in a fast paced environment to manage personnel, plan projects and meet target deadlines;
- Desire to learn about the tax preparation industry and services provided by Instant Tax Service;
- Demonstrates excellent written and oral communication skills and the ability to interact with all levels of management;
- Versatile team player with a positive “can do” and “get it done” attitude and is willing to do whatever-it-takes in order to make sure the job is done right;
- Strong problem solving and analytical skills;
- Exceptional organizational skills and ability to focus on details;
- Computer literate and proficient with Microsoft® Windows & Office (Excel, Word, Outlook, etc.);
- Strong self image that can deal with forceful personalities and communicate with people of all types;
- Minimum Education Required: High School Diploma or equivalent - Associate Degree in Business or related field preferred;
- Years of Experience: Minimum of two years in customer service, bookkeeping, office, tax preparation, retail sales experience, or call center is preferred
WORK ENVIRONMENT:
- A progressive work environment that is in the extreme growth phase.
Database Administrator - Dayton, Ohio
EXPECTATION FOR ALL EMPLOYEES: Supports the organization’s mission, vision and values by exhibiting the following behaviors: excellence, competence, collaboration, innovation, respect, accountability and the commitment to our community.
POSITION DESCRIPTION:
- Must have experience and be comfortable with gathering requirements from many different groups, inside and outside of IT, to help solve business problems and have proven writing/communication skills, consulting skills, project skills and organizational skills
- Comfortable with managing multiple projects and assignments
- Evaluate new hardware and software to determine its need and cost vs. benefit and/or application in the existing system designs
- Responsiveness and a sense of urgency in regard to problem resolution and coach others to build problem-solving skills
- Proven track record for supporting aggressive growth in an efficient manner by the use of technology
- Excels at executing tasks that are often unstructured and the issues that need addressed are often not well defined, requiring new perspectives and creative approaches. Directly stated, this environment operates with a certain degree of craziness. If you can maintain a level head and get a result, then we should talk
- Experience in interacting with and/or managing service providers and outsourced system environments
- And infamous “Other duties as assigned” – which means stuff we have not yet thought of
MINIMUM QUALIFICATIONS:
- Proven experience with installation, managing and maintaining SQL Server 2005, MySQL v4/v5 DB environments
- Experience with Reporting Services, Analysis Services and Integration Services for SQL 2005
- Responsible for providing database programming support and troubleshooting to multiple IT projects
- Review process design and stored procedures
- Work with programmers to tune SQL code
- Design, develop and implement complex database systems, programs and applications
- Experienced with the following server operating systems and application software to include but not limited to:
- OS: Windows Server 2003/2008, XP/Vista, Linux
- Web Server: IIS, Apache. Tomcat
- DB: SQL Server 2005, MySQL v4/v5
- Experience with an Active Directory environment
- Experience with TCP/IP networking, DNS and current popular networking protocols and topologies
- Proven experience in developing and maintaining technical reference documents
- Experience with DB monitoring, backup, restores and software patch/upgrade management plans
- Experience with improving backup and restore, replication, clustering, disaster recovery, storage consolidation, data protection and storage performance plans (Index Tuning, Disk Optimization and other methods)
- Conducts scheduled risk audits/assessments
- Experience with server virtualization best practices and configurations impacts with MS SQL and MySQL DBs
- Expect after-hours and weekend work to support maintenance efforts and triage duties
- Bachelors degree in a computer related field
- 7+ years of IT experience
- 5+ years hands-on experience managing the technologies mentioned above
PREFERRED QUALIFICATIONS:
- Experience with Scripting Languages (VB Script, Javascript and Batch Scripting) for server maintenance/task automation
- Experience with BIRT
- Experience with Pentaho or other business intelligence products
- Experience with ETL products
- MCDBA certification
WORK ENVIRONMENT:
- A progressive work environment that is in the extreme growth phase.
Tax Preparer
EXPECTATION FOR ALL EMPLOYEES: Supports the organization’s mission, vision and values by exhibiting the following behaviors: excellence, competence, collaboration, innovation, respect, accountability and the commitment to our community.
POSITION DESCRIPTION:
Do you like the idea of being a seasonal tax employee, working every tax season from January to April? Are you interested in a position with a flexible schedule and summers off? Are you an experienced accountant/bookkeeper or a tax professional looking to earn good money? Instant Tax Service, one of the fastest growing retail income tax preparation companies, is looking for sharp and highly motivated individuals interested in preparing business and individual tax returns.
- Prepare all necessary tax returns and related disclosures while acting as an advisor and developing a professional relationship with clients based on respect and trust;
- Conduct thorough computerized tax interviews so all clients' pay the lowest tax liability allowed by law;
- Research tax questions and issues in order to provide clients with accurate information;
- Enter all tax return data into various professional tax programs, with an eye on quality, thoroughness and accuracy;
- Explain and cross-sell other tax services based on client's needs;
- Participate in cross audits and checking of tax returns prepared by other members of the team;
- Maintain confidentiality of all client and company information
MINIMUM QUALIFICATIONS:
- Ability to work independently in a fast paced environment to meet target deadlines;
- Ability to prepare moderate to complex individual and business tax returns;
- Willingness to learn tax preparation software applications essential to fulfilling everyday duties;
- Excellent inter-personal skills and enjoy working with people from different backgrounds and income levels;
- Ability to handle frantic environments with an upbeat attitude;
- Knowledge of current tax laws and general accounting a plus;
- Strong oral and written skills;
- Meticulous attention to details to prepare accurate and high quality tax forms;
- Experience preferred but willing to train the right person. Candidates must pass an approved tax course before hiring;
- Proficient computer knowledge, tax software, QuickBooks, Microsoft® Word and Excel would be helpful;
- Strong math skills;
- Minimum Education Required: High School Diploma or equivalent and accounting certification a plus;
- Years of Experience: Minimum of a year in customer service, bookkeeping, office, tax preparation or retail sales experience is preferred
WORK ENVIRONMENT:
- A progressive work environment that is in the extreme growth phase.
